Payments & Returns

Methods of payment

We offer the following ways of making a purchase:

1. Your order can simply be taken over the PHONE, LETTER or E-MAIL. We require your full postal address including telephone number for a prompt delivery of our products. Payment can be made with Visa, MasterCard, Maestro or a cheque.
2. Using our ONLINE SHOPPING CART facility you can use:

• PayPal - use this option if you have a PayPal account
• simply use your DEBIT or CREDIT CARD online. If you don't have PayPal account you have to still choose PayPal option in our methods of payment section, you will then be offered an option of simply using your DEBIT or CREDIT CARD.

Payment terms

• We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 14 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
• Bagpipes which have specifically been made to order require a deposit of 10% upon your order, balance is payable at the time of collection or before dispatch.

Returns

All products we sell are thoroughly examined before they are packaged and sent. If the items ordered arrive in a faulty condition, full refunds or replacements will be given.

If this is the case please notify us within 2 working days of receiving your order. Orders sent back without informing us about it beforehand will not be accepted.

Please note that Stirling Bagpipes will not reimburse you for any postal or other delivery charges incurred when returning an item previously supplied by us. Please return your products in original condition and packaging.